What version of Windows * are you using? We use Windows 10 Enterprise version 1809 (Build OS: 17763.557)Īre the latest Windows * updates installed? Yes, we used the Windows updateĪre you sure your computer meets the requirements to run applications? When did the problem start? After a few weeks of installation Have you made any recent changes to the hardware / software? Noĭid it work well before? It worked in the early days, after a while it doesn't work anymore Is it a new computer? Yes, it's an HP ProBook 640 G4 To attach the DxDiag and SSU reports, once you choose "reply" select the "clip" icon in the lower-left corner. To gather the SSU report, please use the following link:
Use the option "save all information" to save the.Click on Save All Information (save it in your desktop).In the Run box please type dxdiag and hit Enter.In the keyboard, press WinLogo key + R.To provide the DxDiag information please follow these steps: If the problem persists after that, then please provide the information requested in the following link:
Update draftsight install#
Since the problem remains after installing that driver version and since the laptop works with Intel® UHD Graphics 620, we can always try to install the latest Intel® Generic Graphics driver version 26.20.100.6912: I looked in HP's web site for the latest Intel® Graphics driver available in there, based on the reports you provided previously, we can confirm that, in fact, you are using the latest version validated by them in your platform, which is 25.20.100.6472: We recommend installing the graphics driver provided by the manufacturer of the computer since that driver was customized by them work with your specific platform. You may need to contact the application developer to see if a specific Windows* build is required.Īre you sure the computer meets the requirements to run the applications?ĭid you try to uninstall and re-install the applications?ĭo you have the option to share a video of when the problem happens so we can have a better understanding of this scenario? In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:ĭid you make any recent hardware/software changes?Īre the latest Windows* updates installed? Some applications may not run if the operating system is not up to date. SSmit62, Thank you for posting in the Intel® Communities Support. Report Id: a2190640-9a42-4b3e-9b97-d2dcc65926d0įaulting package-relative application ID:įaulting application name: eDrawings.exe, version: 16.5.0.84, time stamp: 0x57ead7fdįaulting application start time: 0x01d5362917a0880fįaulting application path: C:\Program Files\SolidWorks Corp\eDrawings\eDrawings.exe Faulting application name: DraftSight.exe, version: 18.1, time stamp: 0x5bbf379bįaulting module name: ig9icd64.dll, version: 25.20.100.6472, time stamp: 0x5c0ebd3eįaulting application start time: 0x01d53628d3ab4f76įaulting application path: C:\Program Files\Dassault Systemes\DraftSight\bin\DraftSight.exeįaulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\ki130624.inf_amd64_d85487143eec5e1a\ig9icd64.dll
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